FAQ

What happens after I place my order and make payment?
We will contact you and provide you with our address. You can send us your inclusion via your choice of transport at your cost. Your order will be made by our jeweller/ordered and once complete sent to us. We will provide you with updates. Once we have your inclusion and jewelry we will send you an invoice for the remaining 50% payment. Once final payment is received we will make your order and send it back to you.

What is the Order Turn Around Time (TAT)?
The order turn-around time (TAT) is 3-8 weeks from the time when the order is placed and 50% payment is received. 

How Much Breastmilk | Cremation Ashes (etc) Do You Need?
Breast Milk:
5 – 10ml of room temperature breastmilk. Placed into a sealed breastmilk storage bag and then into a sealed ziplock bag to prevent leaks. Expired and frozen milk is fine as long is it is room temperature when shipped to prevent condensation inside the shipping package. Breastmilk must be completely thawed before shipping. Do not send more than 10ml as it can cause leaks during transit. 

Formula:
1 scoop of powdered formula. Placed inside of a sealed ziplock bag and then into a second sealed zip lock bag to prevent leaks.
Cremation Ashes:
1 teaspoon of ashes. Placed into a sealed container and then into a sealed ziplock bag to prevent leaks.
Umbilical cord:
Entire dried or part off umbilical cord stump. Placed into a ziplock bag and into the shipping package. Umbilical cord must be completely dried/ preserved prior to shipping. 
Flower Petals:
2-3 large petals, 4-5 small petals. Place petals into a zip lock bag and into the shipping package. Flowers must be completely dried before shipping. 
Hair:
A lock of hair 1-2" long if possible, 1 inch at least. Please bind the lock with thread (if possible), to ensure that it stays together and place in a sealed ziplock bag.
Please clearly label bags and containers with the name and order # associated with your order
*Please do NOT send the last of any of your inclusions as they are irreplaceable items. I am not responsible for inclusions being lost or damaged in transit or for delays in shipping.*

What happens to the leftover breastmilk and other inclusions?
Any extra or unused breastmilk, if it is still in viable condition, will be held for up to 6 months for the customer to utilize on future orders or discarded upon customer request.  I do not return formula or preserved breastmilk for reasons of safety and company policy.
Any leftover or unused cremation ashes, hair, umbilical cord, flowers, etc will be returned to the customer with their finished order.

Can I customize my order?
Your order can be customized with additives to embellish the inclusion stone for your jewelry or other keepsake. I offer various flakes and color additives for customers to make their keepsake even more unique. 
Flakes and color additives are placed to preference of the customer.

What metals are used in your jewelry?
The majority of our jewelry settings are made with 925 sterling silver, 14k gold-filled , 14k yellow gold plated sterling silver, and stainless steel.
I do offer solid-gold jewelry settings on request. 
I try to offer more affordable high quality settings for my customers because everyone deserves a keepsake. 

    925 Sterling silver necklace chains and jewelry - if cared for and cleaned properly will not tarnish, resizable
    18k gold plated necklace chains - if cared for and cleaned properly will last 1-2 years but will eventually tarnish) 
    Solid gold necklace chains and jewelry(on request)  - will not tarnish, resizable
    Gold filled/ rolled gold jewelry (affordable alternative to solid gold) - if cared for and cleaned properly will last a long time, not resizable
    Stainless steel jewelry - if cared for and cleaned properly will not tarnish, not resizable

Will my order look just like the photo?
Each keepsake we create is one of a kind. Colors of stones will vary. As each piece is made with inclusions from different customers, no one keepsake will exactly resemble another. Each piece of breastmilk jewelry is unique, just like the breastfeeding journey itself. The color and appearance of the jewelry may vary, depending on factors such as the mother's diet, the age of the breastmilk, and the preservation techniques used. 
Sparkle elements will vary and the lighting used in photography may vary. 
There is no guarantee regarding the placement of hair, umbilical cord, ashes, color additives,  flakes, etc. Hair especially is a difficult material to work with and can be unpredictable for placement. If placement/ design is not specified, it will be in the artist's discretion.
Our rings, pendants and metalwork may look handmade and you may see small scratches, excess solder, joins, inconsistencies and marks that are typical to items which are not mass-produced. However, we try our best to get it as perfect as possible.

How is Breastmilk Jewelry made?

Creating breastmilk jewelry requires a meticulous and intricate process. Breastmilk jewelry is made by a keepsake artist, skilled in working with organic materials, by carefully collecting and preserving the breastmilk sample. After undergoing a preservation process, the breastmilk is ground into a powder form and transformed into a durable and lasting resin, ready to be fashioned into a beautiful piece of jewelry.

Do You Make Cremation Ash Jewelry?
Yes, I absolutely do make jewelry and keepsakes with cremated ashes. By incorporating a small amount into a piece of jewelry, we create a wearable memento of the person or fur-baby that we hold dear. I guarantee that your loved one’s ashes are handled with the utmost care. 

How To Care for Breastmilk | Cremation Ash Jewelry?
To ensure longevity, you should care for your jewelry according to these instructions. Care for your keepsake as the irreplaceable item that it is, after all it is made with precious inclusions.
Avoid bumping, scratching or sleeping in your jewelry. This could cause damage to your piece.
Avoid water and do NOT submerge your jewelry in water. Your piece is made with resin, which is water resistant not waterproof.
Store your piece out of direct sunlight. Prolonged exposure to sunlight can cause resin to discolor and soften.
When storing your jewelry in a closed bag, box or other container, include an anti-tarnishing strip to help prevent your jewelry from tarnishing over time.
Avoid smoking while wearing your jewelry. If your piece is in regular contact with smoke there is a possibility that it may yellow.
Avoid exposing your Jewelry to harsh chemicals. This includes cleaning solutions, lotions, hand sanitizer, perfumes, etc. This can cause resin to break down completely.
Clean your jewelry lightly with a silver polishing cloth, do not clean with water.
Care instructions are also included with your finished piece to ensure proper care and longevity.

How Long Will My Breastmilk | Cremation Ash Jewelry Last?
Your breastmilk has been completely preserved so it will not turn inside of the stone. However, your keepsake jewelry is made with resin and all resin can yellow over time. To increase longevity please follow the care instructions provided with your finished piece and listed here in. Sterling silver can tarnish over time. It is recommended to clean sterling silver with a polishing cloth to remove tarnish, and store your jewelry with an anti-tarnishing strip. Rose gold and gold plating can wear off over time from general wear. However any change should not affect the aesthetic and beauty of the stone.

Do you offer any warranty on my order?
I do offer a six (6) month warranty. If your keepsake should discolor or obtain damage due to natural causes and not due to causes of failing to properly care for your keepsake, I will try to correct the damage if possible.  Note that the warranty covers only remake or fix of stone with inclusion at our cost and not a refund.

Returns:
If there is an issue with the quality of your piece upon arrival, it is in my discretion to allow returns depending on the circumstance. If the issue can be corrected I will happily do so. You will be required to cover the shipping cost to return your piece and the cost to ship the repaired or new piece back to you. Some finished pieces are not eligible for return or exchange given that once a stone is placed it cannot be removed and the setting cannot be reused. If the issue cannot be corrected I may offer you a discount towards a new piece or a new piece, this is also in my discretion.
The customer is responsible for confirming their ring size prior to placing their order. Returns for incorrect sizing will not be accepted, unless at fault of the artist. 

Refunds:
Any refunds granted or denied will be completely in the artists discretion. Once an order is placed, it is the customer's responsibility to send their inclusions in a safe and timely manner. Failing to do so does not qualify for a refund unless the artist approves under the given circumstances. Orders for which the customer has paid 50% and has not sent in the necessary inclusions within 30 days from the original order date will not qualify for a refund and the order will be cancelled.

Any refunds that are granted will be subject to a 30% restocking fee to recover the expenses that are incurred by the artist to complete the customer's order including shipping costs, jewelry costs, supplies, etc.

Agreeing to Terms & Conditions:
By making a purchase/ placing an order, you are agreeing to these terms and conditions as they have been clearly stated on the website. These Terms & Conditions are subject to change at any time.